Shipping policy

Thank you for shopping with WILLIAM LEE COLE. We focus on supplying high-grade consumer electronics and innovative tech accessories to global end users. Committed to standardized logistics management, we strictly verify, package and ship all electronic merchandise with industry-grade protective materials, guaranteeing accurate delivery, intact product condition and timely fulfillment for every customer order.

1. Order Processing Time

All validated orders undergo systematic processing, quality screening and secure warehouse packaging within 1-3 business days after order confirmation is received, excluding weekends and national public holidays. Processing timelines may extend moderately during peak shopping seasons and promotional events with heavy order traffic. We will deliver immediate email alerts to customers if significant shipping delays occur.

2. Shipping Fees and Delivery Estimates

All shipping costs for electronic product orders are dynamically calculated and fully visible on the checkout interface before final payment, ensuring complete pricing transparency for all logistical charges.
Estimated delivery times:
Standard Shipping: 15 business days
All published delivery windows are approximate estimates only. Actual parcel arrival may vary based on courier operational delays, customs inspection lead times, extreme weather events, global logistical restrictions and local holiday schedules across destination territories.

3. Shipment Confirmation and Order Tracking Access

Once your electronic goods order leaves our warehouse, you will receive an official shipment confirmation email containing unique tracking credentials for your parcel.
Tracking functionality and real-time logistics updates will typically activate and become available for online monitoring within 24-48 hours after the carrier completes parcel pickup and backend system synchronization.

4. Incorrect Address Liability Disclaimer

Customers are solely responsible for validating precise and complete shipping address details during the checkout process to avoid delivery complications and package returns.
WILLIAM LEE COLE accepts no liability for parcels misdelivered, undeliverable or returned due to faulty or incomplete address information provided by customers. Any shipments returned due to address errors will incur supplementary reshipping fees payable by the buyer.

5. Lost & Damaged Shipment Resolution

If your parcel goes missing during international transit, kindly contact our customer service team within 7 days of your projected delivery date to launch a logistics investigation.
If your electronic products arrive with structural damage, impaired functionality or torn packaging upon delivery, please submit a support ticket within 48 hours of receipt. Clear visual evidence of damaged items and original packaging is required for review, and our team will resolve the matter efficiently.

6. Product Liability &Customs Shipping Terms

Each consumer electronic device is paired with official operational and care guidelines. WILLIAM LEE COLE is not liable for hardware damage, performance issues or device failure resulting from improper use, unauthorized tampering, incorrect maintenance or user negligence.
Cross-border international shipments may be subject to import duties, customs taxes and clearance charges mandated by local authorities. All such additional fees are the sole responsibility of the customer and are not incorporated into product pricing or base shipping costs.

7. Contact Information

For any inquiries or clarifications regarding this Shipping Policy and your order logistics status, please reach out to our support team via the official contact details below:
Trade Name: WILLIAM LEE COLE
Phone number: +64 27 077 5021
Email: info@quantfluxor.shop
Physical address: 148 Crosby Street, Dunedin, OTA 9011, New Zealand